Contact Us
Need help, curious about a ritual, or just want to vibe with us? We hear you.
Whether you're reaching out about orders, collaborations, or just want to share how you're using our creations—welcome. You’re now part of the energy fold.
How to Reach Us
🖋️ Email:
info@ntrendsicmystic.com
Highest priority questions get clear advice. Expect replies within 1–3 business days. Seriously—no voicemail loops, no black hole inbox.
Common Inquiries
If you're writing about:
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Order status or shipping updates
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Gift wrapping or custom requests
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Affiliate program or collaboration ideas
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Website access, coupons, or account support
—feel free to treat your subject line like a sacred chant: short, clear, and intention-driven.
Hours & Availability
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Email response time: Within 1–3 business days
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Support hours: M–F, 9 AM–5 PM PT
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Emails sent outside of those hours may see response delays.
Want Faster Help?
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Check out our Shipping Policy
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Peek at the Refund Policy
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Or wander over to our Mystic Testimonials for real stories from your community
Collaborate with Us
Got an idea for a creative collab? Dive into audio mixes for our brand, showcase sacred geometry art, or explore co-creation energy tools?
Send us a subject line like: “Mystic Collab: Audio × Art Proposal”—and let’s talk.
Why Contacting Makes a Difference
You're not just emailing a store.
You're connecting with a movement.
You're activating a higher vibration—and inspiring transformation.
Thank you for taking the leap. We couldn’t be more grateful you’re here. 💫
✨ Ordering & Shipping
When will my order ship?
All orders are processed within 5-8 business days, and you'll receive a tracking number once your package ships. During high-vibe seasons, please allow for a little extra time.
Where do you ship?
Currently, we only offer shipping within the United States. We hope to expand our offerings internationally as the stars align.
How much is shipping?
Shipping costs are calculated at checkout based on your order's size and weight. We also offer limited-time free shipping promos, so keep your third eye open!
🌿 Products & Materials
Are your products handmade?
Many of our offerings — including orgone pyramids and crystal tools — are handmade with intention. Others, like apparel and posters, are printed on demand using high-quality materials and sacred design codes.
What is Ormus?
Ormus (a.k.a. Monoatomic Gold) is an alchemical mineral compound revered for its energetic and metaphysical properties. While we can’t make medical claims, many seekers use Ormus to support clarity, creativity, and spiritual alignment.
Do you offer custom designs or artwork?
Absolutely. Matt-E, our founder and visual sorcerer, is open to collabs and commissioned projects. Please visit our Mystic Collabs page to learn more.
🔁 Returns & Refunds
What’s your return policy?
We offer a 30-day return policy for most items in unused condition. Please refer to our Refund Policy for full details.
My item arrived damaged — what now?
If your order arrived damaged or incorrect, contact us within 7 days of delivery and we’ll make it right. Email info@ntrendsicmystic.com with your order number and a photo.
Can I exchange an item?
We do not offer direct exchanges. Simply return your item for a refund and place a new order for the one you want.
💫 General & Support
How can I contact you?
Reach out anytime via our Contact Page or email info@ntrendsicmystic.com. We're a small team, but we strive to respond within 1-3 business days.
Where is NTrendSic Mystic based?
We are based in the United States, blending West Coast vibes with ancient esoteric codes to create a truly multidimensional brand experience.
Do you offer affiliate or ambassador programs?
Yes! If you vibe with our mission, apply to become a Mystic Affiliate via this page.
